IOL Student Portal Login and Support Services

IOL student portal NAMIBIA info

IOL Student Portal: The Institute of Open Learning (IOL) qualifications are accredited by the Namibian Qualifications Authority (NQA) and registered with the National Council for Higher Education (NCHE) and the Namibian Training Authority (NTA).

When you register to study at IOL, you’ll receive an SMS. It will have your student number, registered subjects and the password to the IOL Student Portal. If you have not received this important information, contact your nearest IOL Office. The contact details are available at the end of this article.

IOL provides 10 support services for its students, including the IOL student portal login services. Here is a brief explanation of the first 5 support services. This includes how to login to the IOL students portal.

IOL Student Portal Login info

Upon registration, all students have access to the IOL student portal. The portal contains all the important information as well as study material needed for an effective and pleasant study experience. As the portal is available upon registration, you can start with your studies immediately and do not necessarily have to wait for your study materials.

How to login to IOL Student Portal

Log onto the IOL website,; Click on the Student Portal link; Login with your username and password (received via SMS upon registration).

Forgot password? Click on ‘Forgot password’, and you will be redirected to a new page where you will be asked to enter your student number. Once your student number has been entered, a new password will be sent to you via text message and you will be able to log onto the Student Portal using the new password.

Student Portal interface

The IOL student portal is versatile and easy to navigate. It is one online portal where students will use regularly when they are studying at the Institute Open Learning. The IOL student portal interfaces had the following features: My study, Welcoming letter, Assignments, Old examination question papers, Study guides (Kindle format and pdf), Tutor lists, PowerPoint presentations of the Contact Classes, Qualification outline, Qualification information, and Profile.

You can request for your personal details to be changed on the system. Keep your personal details updated, to ensure open communication channels.

  • Academic history: All prior or further studies can be updated here.
  • Finances: The statement, should you have a loan from Trustco Finance.
  • Academic results: Your latest Academic Record. Should there be discrepancies, inform the IOL office.
  • Exam timetable: After you have booked for your examination, your examination timetable will be available for you to print and submit for study leave.
  • Exam booking: Where you book for your examination and confirm your examination venue (see booking procedure for IOL examinations).

IOL Electronic Book (Kindle)

All education qualifications and the Diploma in Policing are offered with an Electronic Book, called the Kindle. The Kindle is pre-loaded with the necessary study material for the enrolled qualification. New material can be uploaded at any time throughout the study period.

IOL student portal login: The dispatching of Kindles, textbooks and study guides will be done directly from the IOL Head Office in Windhoek. IOL will dispatch the material via postal or courier services to the nearest IOL Regional Office or a NamPost office.

Study materials and resources: Students must collect Study Materials sent through NamPost must within 15 working days. Material not collected within the stipulated 15 working days will be returned to IOL. If you have not received your material within three (3) weeks after registration, you should contact the nearest IOL Regional Office.

Dispatching of study material will happen after the stocktake. The stocktake happens every last weekday of the month, as well as the first three (3) weekdays of the next month.

Free Microsoft Office 365

The Institute for Open Learning will provide Microsoft Office 365 free of charge to every active student. This means that, for as long as you are an active IOL student, you will always have access to the latest version of the office suite for free. The suite includes Word, Excel, PowerPoint and One Note and many other programmes that are available for offline and online use.

What does this mean for you? Install Office 365 on up to five (5) compatible PCs and Macs, plus five (5) tablets (including iPad); Use it with OneDrive to automatically sync all your devices; Gain valuable skills on the world’s most popular productivity software, and Use the same programmes as IOL to ensure full file fidelity.

Follow these simple steps to get your Office 365 for both PC and Mac:

  • Log onto the IOL Student Portal;
  • Click on the Office 365 icon;
  • You will receive a text message with your username and password;
  • Sign in with the IOL credentials and download;
  • On the installation page, select your language and install.

For iOS and Android:

  • Download Office 365 from your app store;
  • Sign in with the IOL credentials for full editing capability;
  • Sign in and use Office 365. To sign in, you will need your IOL e-mail account, provided to you via text message upon registration.

Log onto if you experience trouble installing Office 365 for a guide to resolve your issue.

Pre-recorded Contact Classes

IOL has scheduled pre-recorded Contact Classes on Saturdays for examination preparation. The Contact Class timetable is available on IOL’s Facebook page and also sent to students via text message.

During these pre-recorded classes, you will watch recordings of relevant subject specialists who will advise on the examinations and give academic guidance and information pertaining to the qualifications. IOL broadcasts all Contact Class pre-recordings at all our Regional Offices.

The video recording of the Contact Classes is a great resource. The recordings are available on IOL YouTube channel and at the Student Portal. The students who could not attend the contact classes can view the recording there. You can therefore watch the recording when preparing for any of the examinations scheduled for the year.

Catch-up and revise – IOL Student Portal Login

Contact Classes give you the opportunity to get clarification on anything you do not understand. You are welcome to forward questions regarding the subject to the Regional Coordinator who will forward them to the Course Coordinator.

The IOL tutors will receive all the questions and answer them during the week after the Contact Class via text message (to the student) or do another YouTube recording.

IOL Tutors also make use of e-mail or can make notes and recorded presentations which they share on the Student Portal. Tutors are also available via telephone. Content-based recordings are also available on the IOL YouTube channel.

Contacting IOL Tutors and getting help

The contact details (cell number and e-mail address) of every tutor is available on the tutor list on the IOL Student Portal, on the assignment cover page as well as on all the PowerPoint presentation.

IOL Tutors attend to telephonic inquiries between 18:00 to 20:00 during weekdays but are not available on the day prior to the examination in the specific subject. Always be respectful, professional, and stick to the point when you contact your tutor(s) telephonically, via SMS or e-mail.


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